Shoppers Stop Ltd - Lulu Mall Trivandrum

Store Ratings

  • 4.6
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Reviews

  • RUFE ADRIN REBECCA R Chemical
    Posted on: 28-12-2025
    Rated
    • 5

    Good service

  • Thara Shibu
    Posted on: 26-12-2025
    Rated
    • 5

    Nice service, thank you so much for your help Shini

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About SHOPPERS STOP

Shoppers Stop is home to a multitude of leading national and international brands, including premium names like Armani, Calvin Klein, GUESS, ALDO, M·A·C, and Juicy Couture. In addition to curating top global labels, we also offer our own exclusive private brands such as Kashish, Bandeya, Life, Stop, and Joyology and Arcelia in beauty.
We are an omnichannel fashion and beauty retailer, with 100+ department stores across India and a strong online presence.
Our USP? A curated collection of 500+ premium brands, with a personalised shopping experience led by expert Personal Shoppers.
With over 11 million+ loyal consumers, Shoppers Stop First Citizen Club stands as one of the largest and most trusted loyalty programs.
The address of this store is Ground & 1st Floor, Lulu Mall, Kochuveli, Thiruvananthapuram, Kerala.

Business Hours

  • Mon 11:00 AM - 09:30 PM
  • Tue 11:00 AM - 09:30 PM
  • Wed 11:00 AM - 09:30 PM
  • Thu 11:00 AM - 09:30 PM
  • Fri 11:00 AM - 09:30 PM
  • Sat 11:00 AM - 09:30 PM
  • Sun 11:00 AM - 09:30 PM

Payment Methods

  • Cash
  • Credit Card
  • Debit Card
  • Online Payment

Categories

Department Stores Shopping Centre Clothing Stores Women Clothing Store Cosmetics Store

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Parking Options

  • Paid parking on site

Social Timeline

For the sibling you can’t live with… or without. Shop the complete Rakhi collection and check out the sibling-curated gift guide on our website. Shop via the link in bio or at your nearest store. #ShoppersStop #GiftsOfLove #RakshaBandhan #ShoppersStop #GiftsOfLove #RakshaBandhan

Posted On: 23 Aug 2026 11:14 AM

#ContestAlert This Rakhi, we’re settling the ultimate debate - are sisters more fun or brothers? 👀 Team Kashish = Sisters 🙋🏻‍♀️ Team Bandeya = Brothers 🙋🏻‍♂️ How to participate: 1️⃣ Tell us which team you’re on and why your team is the fun one 2️⃣ Don’t forget to use Team #Kashish / Team #Bandeya 3️⃣ Tag your sibling (let’s see if they agree) 4️⃣ Make sure you like this post and follow Shoppers Stop 🫶Brownie points if your sibling replies to your comment! ✨ 3 sibling duos stand a chance to win Kashish Bandeya outfits *T&Cs apply. #ShoppersStop #GiftsOfLove #ContestAlert #Kashish #Bandeya #ShoppersStop #GiftsOfLove

Posted On: 22 Aug 2026 4:22 PM

A season of celebrations deserves a wardrobe to match. Explore festive styles from Kashish, Bandeya and Stop Kids, along with 500+ premium brands at Shoppers Stop made for every occasion. Shop via the link in bio or at your nearest store. #ShoppersStop #Kashish #Bandeya #STOPKids #ShoppersStop #Kashish #Bandeya #STOPKids

Posted On: 22 Aug 2026 1:34 PM

Frequently Asked Questions (FAQS)

Where can I check my order status?

You can check your order status by logging on to www.shoppersstop.com.in or the Shoppers stop App. Once logged in, please click on the Account icon on the right-hand side of the footer on the App or the top right-hand corner of the website. Your order status can be viewed by clicking Account -> My Orders

Can I return products in case I do not like them?

We make every effort to ensure that customers receive adequate information about the products that we sell on Shoppers Stop. Once you have received the exact products ordered and they do not qualify for returns for any of the reasons stated below, you cannot return products once purchased and received.

Can I return products in case I do not like them?

We make every effort to ensure that customers receive adequate information about the products that we sell on Shoppers Stop. Once you have received the exact products ordered and they do not qualify for returns for any of the reasons stated below, you cannot return products once purchased and received.

Can I return part of my order?

Yes, you can. Shoppers Stop has an Easy 15 Day Return Policy and you can initiate a return/replacement for any individual item or at an item level if you have ordered multiple items. Returns/Replacements are currently accepted only in the following cases: Close to Expiry - <6 months
Expired Product Received
Damaged Product received
Defective Product received
Price Mismatch – Billed Amount vs Physical Product Received
Wrong Product received
Apart from the above reasons, we shall not accept any return.

To initiate a return, please write to customercare@shoppersstop.com sharing an image of the product and the invoice for our reference

I have just placed an order but I want to cancel it? How can I do so?

Please connect with us at immediately at customercare@shoppersstop.com and we will cancel your order.

Will shipping charges get refunded for a cancelled order?

We will refund the entire order value on cancelation of your order.

Will I get shipping charges refunded if I return the product?

Yes, the applicable shipping amount will be refunded back to you.

What payment modes can be used while placing an order?

There are multiple payment. options customers can choose from before proceeding with order placement. These options include Net Banking, Debit/Credit Cards, other Wallets, UPI, Shoppers Stop Wallet, Gift Cards, E-Gift Vouchers and Loyalty Card payment

What should I do if my payment has failed?

In case of a failed transaction the amount is auto refunded the same day. However, it will be credited back to you as per the timelines shared by the bank/card policy.

What is the SS Wallet?

The SS wallet is a wallet where can save multiple E-Gift vouchers/Gift Cards. These can then be redeemed against purchases made at stores as well as on www.shoppersstop.com

How can I activate my Wallet?

Login into Account > My Wallet > Activate Wallet

I want to know about EMI payment options?

EMI options via Credit Cards are a convenient payment option that you can choose to opt for. You can pay in easy instalments via the credit card issued by the bank. The option is available only on credit cards issued by the following banks: Bank names to come here once the EMI option is enabled
This EMI option is facilitated by the bank issuing the credit card. The EMI eligibility, payment plan and refund rules are solely on the internal discretion and approvals of the issuing bank.

How can I make a payment using an EMI option?

Follow these easy steps to make payments via an EMI option •\tSelect the product(s) of your choice •\tAdd the product(s) to your Bag •\tClick on the Bag icon on the header •\tChoose the delivery option as per your convenience and PIN code •\tClick Checkout
•\tSelect the payment method as EMI
•\tSelect your Credit Card issuing bank you wish to pay from
•\tSelect the repayment duration (3, 6, 9, 12, 18 or 24 months). The interest rate, monthly EMI will be displayed.
•\tEnter your Credit Card details
•\tProceed to pay.

Is there is any difference between the product sold at Shoppersstop.com and Shoppers Stop physical stores?

We offer the same high quality and genuineness of products across all our channels of distribution and sale.

Is there any price difference between the product purchased from Shoppersstop.com and the Stores?

For the most part, the price of products sold across all our channels is the same. However, there may be some differences during special promotions or events running on specific channels on a specific date and/or time.

How do I place an order?

To place an order, first log in with your registered mobile number/email ID. Select the product(s) of your choice Add the product(s) to your Bag Click on the Bag icon on the header Choose the delivery option as per your convenience and PIN code Click Checkout
Select the payment method and proceed to pay

My order has been shipped. How can I cancel it now?

Once the order has been shipped, we cannot cancel it. However, we shall forward your request to our courier partner and try and return the order. In the interim, if the products are out for delivery, we request you to refuse the shipment. The refund for the returned shipment (RTO) will be processed within two working days from the date the shipment is delivered to our Stores or warehouse. The refund for prepaid orders will be credited back to you in the same payment mode you used to place the order.

How can I be sure that the products sold on Shoppers Stop are genuine, original products?

Shoppers Stop is a public limited company that upholds the highest quality standards. We only sell 100% authentic products sourced directly from the brand or their authorized distributors. You can rest assured about the genuineness and authenticity of products sold on Shoppers Stop both online and in stores.

Is there is any difference between the product sold at shoppersstop.com and Shoppers Stop physical stores?

We offer the same high quality and genuineness of products across all our channels of distribution and sale.

Can I gift products to others?

Yes, you can gift products to your family, friends, relatives and colleagues.

How can I buy a Gift Card or E-Gift Voucher?

You can buy a Gift card or E-Gift Voucher by visiting your Shoppers Stop Store or by shopping online on www.shoppersstop.com You will receive a physical card when you purchase a Gift Card. If you purchase this at a Store, it will behanded over to you by the cashier after your billing is complete. If it is purchased online, it will be sent to the delivery address mentioned by you while placing the order.
If you purchase an E-Gift Voucher, the details will be sent to the recipient’s email ID as specified by you while placing the order or as disclosed to the cashier at the time of billing.

I have received a few Voucher codes. How can I place an order using the same?

You can apply the received Voucher code in the “Coupon code” section provided on the Shopping Bag page during checkout and avail the discount.

I have received a Coupon Code. How can I place an order using the same?

You can apply the Coupon Code in the “Coupon Code” section provided on the Shopping bag page during checkout to avail the discount.

How do I enrol into the Loyalty Program?

You can become a First Citizen member by enrolling on our website/mobile app or you can visit your nearest store and enrol.

How can I create an account on Shoppersstop?

You can use your mobile number to create an account on Shoppers stop by registering on www.shoppersstop.com or by downloading the Shoppers stop App available on the Play Store and App Store.

What is the First Citizen Card?

First Citizen is Shoppers Stop’s Loyalty program. The First Citizen card is valid at SSBeauty, Shoppers Stop, Home Stop, Arcelia, Crossword (SSL operated stores) and SSL operated MAC, CLINIQUE, ESTEE LAUDER, BOBBI BROWN and SMASHBOX stores.

Nearby Locality

Veli Sanghumugham Road Madhavapuram Colony Veli

Categories

Department Stores Shopping Centre Clothing Stores Women Clothing Store Cosmetics Store
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