Question 1

Where can I check my order status?

Accepted Answer

You can check your order status by logging on to www.shoppersstop.com.in or the Shoppers stop App. Once logged in, please click on the Account icon on the right-hand side of the footer on the App or the top right-hand corner of the website. Your order status can be viewed by clicking Account -> My Orders

Question 2

Can I return products in case I do not like them?

Accepted Answer

We make every effort to ensure that customers receive adequate information about the products that we sell on Shoppers Stop. Once you have received the exact products ordered and they do not qualify for returns for any of the reasons stated below, you cannot return products once purchased and received.

Question 3

Can I return products in case I do not like them?

Accepted Answer

We make every effort to ensure that customers receive adequate information about the products that we sell on Shoppers Stop. Once you have received the exact products ordered and they do not qualify for returns for any of the reasons stated below, you cannot return products once purchased and received.

Question 4

Can I return part of my order?

Accepted Answer

Yes, you can. Shoppers Stop has an Easy 15 Day Return Policy and you can initiate a return/replacement for any individual item or at an item level if you have ordered multiple items. Returns/Replacements are currently accepted only in the following cases: Close to Expiry -

Question 5

I have just placed an order but I want to cancel it? How can I do so?

Accepted Answer

Please connect with us at immediately at customercare@shoppersstop.com and we will cancel your order.

Question 6

Will shipping charges get refunded for a cancelled order?

Accepted Answer

We will refund the entire order value on cancelation of your order.

Question 7

Will I get shipping charges refunded if I return the product?

Accepted Answer

Yes, the applicable shipping amount will be refunded back to you.

Question 8

What payment modes can be used while placing an order?

Accepted Answer

There are multiple payment. options customers can choose from before proceeding with order placement. These options include Net Banking, Debit/Credit Cards, other Wallets, UPI, Shoppers Stop Wallet, Gift Cards, E-Gift Vouchers and Loyalty Card payment

Question 9

What should I do if my payment has failed?

Accepted Answer

In case of a failed transaction the amount is auto refunded the same day. However, it will be credited back to you as per the timelines shared by the bank/card policy.

Question 10

What is the SS Wallet?

Accepted Answer

The SS wallet is a wallet where can save multiple E-Gift vouchers/Gift Cards. These can then be redeemed against purchases made at stores as well as on www.shoppersstop.com

Question 11

How can I activate my Wallet?

Accepted Answer

Login into Account > My Wallet > Activate Wallet

Question 12

I want to know about EMI payment options?

Accepted Answer

EMI options via Credit Cards are a convenient payment option that you can choose to opt for. You can pay in easy instalments via the credit card issued by the bank. The option is available only on credit cards issued by the following banks: Bank names to come here once the EMI option is enabled
This EMI option is facilitated by the bank issuing the credit card. The EMI eligibility, payment plan and refund rules are solely on the internal discretion and approvals of the issuing bank.

Question 13

How can I make a payment using an EMI option?

Accepted Answer

Follow these easy steps to make payments via an EMI option •	Select the product(s) of your choice •	Add the product(s) to your Bag •	Click on the Bag icon on the header •	Choose the delivery option as per your convenience and PIN code •	Click Checkout 
•	Select the payment method as EMI 
•	Select your Credit Card issuing bank you wish to pay from
•	Select the repayment duration (3, 6, 9, 12, 18 or 24 months). The interest rate, monthly EMI will be displayed.
•	Enter your Credit Card details
•	Proceed to pay.

Question 14

Is there is any difference between the product sold at Shoppersstop.com and Shoppers Stop physical stores?

Accepted Answer

We offer the same high quality and genuineness of products across all our channels of distribution and sale.

Question 15

Is there any price difference between the product purchased from Shoppersstop.com and the Stores?

Accepted Answer

For the most part, the price of products sold across all our channels is the same. However, there may be some differences during special promotions or events running on specific channels on a specific date and/or time.

Question 16

How do I place an order?

Accepted Answer

To place an order, first log in with your registered mobile number/email ID. Select the product(s) of your choice Add the product(s) to your Bag Click on the Bag icon on the header Choose the delivery option as per your convenience and PIN code Click Checkout 
Select the payment method and proceed to pay

Question 17

My order has been shipped. How can I cancel it now?

Accepted Answer

Once the order has been shipped, we cannot cancel it. However, we shall forward your request to our courier partner and try and return the order. In the interim, if the products are out for delivery, we request you to refuse the shipment. The refund for the returned shipment (RTO) will be processed within two working days from the date the shipment is delivered to our Stores or warehouse. The refund for prepaid orders will be credited back to you in the same payment mode you used to place the order.

Question 18

How can I be sure that the products sold on Shoppers Stop are genuine, original products?

Accepted Answer

Shoppers Stop is a public limited company that upholds the highest quality standards. We only sell 100% authentic products sourced directly from the brand or their authorized distributors. You can rest assured about the genuineness and authenticity of products sold on Shoppers Stop both online and in stores.

Question 19

Is there is any difference between the product sold at shoppersstop.com and Shoppers Stop physical stores?

Accepted Answer

We offer the same high quality and genuineness of products across all our channels of distribution and sale.

Question 20

Can I gift products to others?

Accepted Answer

Yes, you can gift products to your family, friends, relatives and colleagues.

Question 21

How can I buy a Gift Card or E-Gift Voucher?

Accepted Answer

You can buy a Gift card or E-Gift Voucher by visiting your Shoppers Stop Store or by shopping online on www.shoppersstop.com You will receive a physical card when you purchase a Gift Card. If you purchase this at a Store, it will behanded over to you by the cashier after your billing is complete. If it is purchased online, it will be sent to the delivery address mentioned by you while placing the order.
If you purchase an E-Gift Voucher, the details will be sent to the recipient’s email ID as specified by you while placing the order or as disclosed to the cashier at the time of billing.

Question 22

I have received a few Voucher codes. How can I place an order using the same?

Accepted Answer

You can apply the received Voucher code in the “Coupon code” section provided on the Shopping Bag page during checkout and avail the discount.

Question 23

I have received a Coupon Code. How can I place an order using the same?

Accepted Answer

You can apply the Coupon Code in the “Coupon Code” section provided on the Shopping bag page during checkout to avail the discount.

Question 24

How do I enrol into the Loyalty Program?

Accepted Answer

You can become a First Citizen member by enrolling on our website/mobile app or you can visit your nearest store and enrol.

Question 25

How can I create an account on Shoppersstop?

Accepted Answer

You can use your mobile number to create an account on Shoppers stop by registering on www.shoppersstop.com or by downloading the Shoppers stop App available on the Play Store and App Store.

Question 26

What is the First Citizen Card?

Accepted Answer

First Citizen is Shoppers Stop’s Loyalty program. The First Citizen card is valid at SSBeauty, Shoppers Stop, Home Stop, Arcelia, Crossword (SSL operated stores) and SSL operated MAC, CLINIQUE, ESTEE LAUDER, BOBBI BROWN and SMASHBOX stores.

Question 27

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