You can check your order status by logging on to www.shoppersstop.com.in or the Shoppers stop App. Once logged in, please click on the Account icon on the right-hand side of the footer on the App or the top right-hand corner of the website. Your order status can be viewed by clicking Account -> My Orders
We make every effort to ensure that customers receive adequate information about the products that we sell on Shoppers Stop. Once you have received the exact products ordered and they do not qualify for returns for any of the reasons stated below, you cannot return products once purchased and received.
We make every effort to ensure that customers receive adequate information about the products that we sell on Shoppers Stop. Once you have received the exact products ordered and they do not qualify for returns for any of the reasons stated below, you cannot return products once purchased and received.
Yes, you can. Shoppers Stop has an Easy 15 Day Return Policy and you can initiate a return/replacement for any individual item or at an item level if you have ordered multiple items. Returns/Replacements are currently accepted only in the following cases: Close to Expiry - <6 months \nExpired Product Received \nDamaged Product received \nDefective Product received \nPrice Mismatch – Billed Amount vs Physical Product Received \nWrong Product received\nApart from the above reasons, we shall not accept any return.\n\nTo initiate a return, please write to customercare@shoppersstop.com sharing an image of the product and the invoice for our reference
There are multiple payment. options customers can choose from before proceeding with order placement. These options include Net Banking, Debit/Credit Cards, other Wallets, UPI, Shoppers Stop Wallet, Gift Cards, E-Gift Vouchers and Loyalty Card payment
In case of a failed transaction the amount is auto refunded the same day. However, it will be credited back to you as per the timelines shared by the bank/card policy.
The SS wallet is a wallet where can save multiple E-Gift vouchers/Gift Cards. These can then be redeemed against purchases made at stores as well as on www.shoppersstop.com
EMI options via Credit Cards are a convenient payment option that you can choose to opt for. You can pay in easy instalments via the credit card issued by the bank. The option is available only on credit cards issued by the following banks: Bank names to come here once the EMI option is enabled\nThis EMI option is facilitated by the bank issuing the credit card. The EMI eligibility, payment plan and refund rules are solely on the internal discretion and approvals of the issuing bank.
Follow these easy steps to make payments via an EMI option •\tSelect the product(s) of your choice •\tAdd the product(s) to your Bag •\tClick on the Bag icon on the header •\tChoose the delivery option as per your convenience and PIN code •\tClick Checkout \n•\tSelect the payment method as EMI \n•\tSelect your Credit Card issuing bank you wish to pay from\n•\tSelect the repayment duration (3, 6, 9, 12, 18 or 24 months). The interest rate, monthly EMI will be displayed.\n•\tEnter your Credit Card details\n•\tProceed to pay.\n
For the most part, the price of products sold across all our channels is the same. However, there may be some differences during special promotions or events running on specific channels on a specific date and/or time.
To place an order, first log in with your registered mobile number/email ID. Select the product(s) of your choice Add the product(s) to your Bag Click on the Bag icon on the header Choose the delivery option as per your convenience and PIN code Click Checkout \nSelect the payment method and proceed to pay\n
Once the order has been shipped, we cannot cancel it. However, we shall forward your request to our courier partner and try and return the order. In the interim, if the products are out for delivery, we request you to refuse the shipment. The refund for the returned shipment (RTO) will be processed within two working days from the date the shipment is delivered to our Stores or warehouse. The refund for prepaid orders will be credited back to you in the same payment mode you used to place the order.
Shoppers Stop is a public limited company that upholds the highest quality standards. We only sell 100% authentic products sourced directly from the brand or their authorized distributors. You can rest assured about the genuineness and authenticity of products sold on Shoppers Stop both online and in stores.
You can buy a Gift card or E-Gift Voucher by visiting your Shoppers Stop Store or by shopping online on www.shoppersstop.com You will receive a physical card when you purchase a Gift Card. If you purchase this at a Store, it will behanded over to you by the cashier after your billing is complete. If it is purchased online, it will be sent to the delivery address mentioned by you while placing the order.\nIf you purchase an E-Gift Voucher, the details will be sent to the recipient’s email ID as specified by you while placing the order or as disclosed to the cashier at the time of billing.
You can use your mobile number to create an account on Shoppers stop by registering on www.shoppersstop.com or by downloading the Shoppers stop App available on the Play Store and App Store.
First Citizen is Shoppers Stop’s Loyalty program. The First Citizen card is valid at SSBeauty, Shoppers Stop, Home Stop, Arcelia, Crossword (SSL operated stores) and SSL operated MAC, CLINIQUE, ESTEE LAUDER, BOBBI BROWN and SMASHBOX stores.
